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Presentation to the Porftolio Committee

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Compliment towards a SAPS member by Ms Barton
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Compliment towards a SAPS member by Mrs Meintjies
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Compliment towards a SAPS member by Mr Moloto
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Compliment towards a SAPS member by Dr Tsalacopoulos
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Medium Term Expenditure Framework
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Service Standards of the ICD
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Workshop between the ICD and CSVR
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Presentation of the ICD to the
Medium Term Expenditure Framework Committee meeting:
2000 / 01 – 2002 / 03


TABLE OF CONTENTS

1 Introduction
2 Core business of the ICD
2.1 Complaints Registry
2.2 Investigations
2.3 Monitoring
2.4 Development
3 Communication
4 Administration
4.1 Organisational structure
4.2 Human Resource Management
4.3 Logistical support
5 Finance
5.1 MTEF allocation
5.2 Impact of the Public Finance Management Act
6 Conclusion

CHAPTER 1
INTRODUCTION

The Independent Complaints Directorate (ICD) has the statutory duty of ensuring that allegations of police misconduct are investigated effectively and efficiently. This it does by investigating certain categories of complaints itself and by supervising the investigations by the police of complaints referred by it to them. The ICD is under obligation to investigate police-related deaths in terms of its statutory mandate derived from Chapter 10 of the SAPS Act 68 of 1995. The deaths amount to approximately 750 per annum.

In addition to this primary function, the ICD seeks to reduce the levels of misconduct by researching and making recommendations aimed at addressing the underlying causes thereof.

The realisation that the ICD’s investigative capacity is greatly strained, as only a total of 45 investigators carry out this enormous responsibility, is an additional incentive to ensure that other avenues of resolving the problems besetting the ICD are explored. However the ICD will still require to fill about thirty positions, most of which will be line functionary positions in order to fulfill the statutory obligation of providing services throughout the country. The presence of the ICD in only seven of the nine provinces limits the extent of its operations, in addition to placing a great burden on neighbouring provinces that assist in carrying out investigations. The already overstretched resources of these neighbouring provinces are not adequate even for their own domestic activities.

Already the SAPS have adopted a new approach to dealing with the victims of sexual offences and have produced a new policy on arrest procedures, as a result of recommendations made by the ICD. While this is a commendable step forward and in recognition of the ICD’s contribution to rid the service of corruption and the criminal element, regard must be had to the impending implementation of the Domestic Violence Act, an activity in which the ICD will be heavily involved.

In conformity with the President’s speech during the opening of Parliament on 25 June 1999, and in line with the mandate and statutory obligations of the ICD; this organisation will take up the challenge of the reconstruction and development of the moral fibre of our society, for a common effort to build a winning nation.

Our aspirations in this regard are however frustrated by the static budgetary allocation of the three-year cycle and leaves us no room for physical development. We have embarked on the ICD White Paper process in order to set the policy framework for the ICD beyond 2000. The financial implications for policy implementation will only be known during the second quarter of 2000.

Already the ICD is on the verge of workshopping with the SAPS, the results of research conducted into police brutality. The research was commissioned in part as the result of a request made by National Commissioner Fivaz. Additional resources are needed to ensure that the recommendations flowing from the research are followed through effectively and efficiently.

The ICD has made contributions to the curricula for SAPS training programmes, especially in the area of human rights and disciplinary issues in order to inculcate awareness of the ICD and to further build on a human rights culture within the SAPS. It is exploring the possibility of sourcing officer survival training and training on alternative means of securing an arrest for SAPS members. We wish to give effect to the President’s commitment to improving the professional competence and effectiveness of the police service.

The ICD has also contributed to improving police-community relations by informally resolving complaints through mediation and other means. Mediation is also a strategy resorted to as a cost-cutting measure.

We all realise that more still needs to be done to weed out the corrupt element within the police service whose conduct has subtracted rather than added to improving the image of the Service.

It is the desire and commitment of the ICD to promote proper police conduct and to make a significant contribution to the transformation of the SAPS. The ICD is further committed to giving credit where it is due so that members of the Service may feel encouraged to continue to walk the extra mile to assist members of the community. On the other hand, the community must have a police service they can work in a spirit of harmony and confidence, and which they can be proud to call their own.


CHAPTER 2
CORE BUSINESS OF THE ICD

2.1 COMPLAINTS REGISTRY

The categories of complaints that are dealt with by the ICD are the following:

Class I: any death in police custody or as a result of police action.
Class II: any matter referred by the Minister or Members of the Executive Council.
Class III: any serious offence committed by a police member.
Class IV: any act of misconduct, as defined in the SAPS Regulations including a contravention of the Code of Conduct or a minor offence
Class V: any matter falling beyond the scope of the ICD mandate – these matters are appropriately referred to relevant agencies.


2.1.1 STATISTICAL INFORMATION

In the first four months of the current fiscal year (ie 1999/2000), we received in total 1566 new complaints (See annexure 1). If this is compared with the corresponding figures for the previous years, it will be seen that on average the yearly increases have been in the regions of 45% (See annexure 2). The increases have been particularly pronounced in the Class IV category, which constitutes 43% of the complaints received. The majority of these complaints relate to the services provided by the South African Police Service and clearly we will have to come up with innovative ways of addressing these complaints systemically.

During the period under review, we finalised approximately 962 cases (See annexure 3). In 211 of these, various recommendations were made to Directors of Public Prosecutions that the errant members be prosecuted for various offences. In about 18 cases, prosecutions were instituted and there have been 16 successful prosecutions. Of the matters referred to the SAPS for internal discipline, about 5 have been successfully concluded.

2.1.2 CAPACITY

In virtually all the regional offices the Complaints Registry components are understaffed, resulting in an undesirable situation where members of the public have on occasion to wait for a considerable time before they can be attended to. We have committed ourselves to maintaining high standards in our service delivery, which standards we are increasingly finding difficult to meet because of shortage of personnel. This impacts negatively on our service delivery and public perception of the ICD.

2.1.3 MEDIATION

We are also embarking on Alternative Dispute Resolution mechanisms, such as mediation, as a cost-cutting measure. We have developed a policy that sets the parameters within which mediation should take place. This policy has already been circulated among the relevant stakeholders for their inputs and comments and presently is awaiting the approval of the Minister for Safety and Security.

What this policy seeks to do is to enable the ICD to resolve informally some of the less serious misconducts, such as, allegations of rudeness or discourtesy, failure by a member of SAPS to report on the progress of a case to a member of the public etc. Once the policy is implemented it will hopefully reduce the workload of investigators and monitors, who will then devote their attention to more deserving cases. There is, however, an urgent need to train our personnel in these methods of resolving complaints, but this will put a heavy strain on the budget.

2.1.4 OUTPUTS

Some of the major outputs are to :

  • Register all new complaints within 24 hours of receipt thereof ;
  • Ensure proper classification of those cases received ;
  • Ensure that all class V cases are referred to appropriate agencies within 24 hours of receipt;
  • Identify trends in the complaints received;
  • Liaise on a regular basis with other complaints-handling bodies with a view to streamlining our operations and avoiding unnecessary duplications of scarce resources.
  • Develop a system designed to ensure that the people who have lodged complaints with the ICD as well as other interested parties are kept abreast of progress of their cases at regular intervals.

2.1.6  PROBLEM AREAS

While we have a discretion whether to investigate class III and IV cases ourselves or to refer them to the police, and have indeed referred a substantial number of them back to the police, the latter option is not always a desirable one.

Firstly, one invariably finds that members of the public become upset and disillusioned once they are informed that their complaints are to be dealt with by the police. The reason for this is simple. By the time the majority of complainants approach our office, they would have already lost confidence in the ability of the SAPS to respond positively to their complaints and grievances.

Secondly, and perhaps more importantly, the present complaint systems in the SAPS have, in a number of respects, proved to be inadequate to satisfactorily address the kinds of complaints brought to the ICD by members of the public. It seems that we would have to direct our attention and efforts towards improving the public complaints system in the SAPS before we can confidently refer our complainants to the police. This is in itself an enormous task which would require sufficient personnel and other resources to accomplish.


2.2 INVESTIGATIONS

This component is one of the core line functions of the Directorate and is responsible for ensuring that all complaints received by the ICD and allocated for active investigation, are indeed investigated efficiently and effectively.

2.2.1 CAPACITY

There are currently 45 investigators on the ICD establishment.

2.2.2 CASE LOAD

The caseload per investigator is on average approximately 30 cases. At present, the ICD has taken over approximately 300 live dockets from the Police for full investigation.

2.2.3 COST PER INVESTIGATION

During the 1997 / 1998 financial year, approximately 1 200 cases were actively investigated by the ICD. An average of 75 hours was spent on each case as well as an average of 1 000 km travelled per case and thus a total cost of R7050,00 per case.

The ICD’s average hours spent per case compares very favourably to other international oversight bodies. In one particular case in Canada, approximately 750 hours was spent thereon at a cost of approximately 28 000 Canadian dollars.

2.2.4 OUTPUTS

  • To ensure timeous attendance at all crime scenes in a province;
  • To ensure that preliminary investigations are conducted in all Class I cases;
  • To ensure that investigations in all Class I cases are finalized within the maximum period of six (6) months;
  • To ensure that investigations in all Class II and III cases are finalized within the maximum period of three (3) months;
  • To ensure that all ICD investigators and fieldworkers receive appropriate and necessary training;
  • To ensure that all ICD investigators have the necessary equipment to perform their functions efficiently and effectively;
  • To enlist the services of specialist independent of the SAPS as far as possible to conduct post-mortems, ballistic and forensic tests;
  • To identify, supervise and co-ordinate the development of Standard Operating Procedures (SOP’s);
  • To develop and implement standardized uniform investigative guidelines and methodology so that all ICD offices operate on the same basis using the same documentation and procedures;
  • To conduct a speedy preliminary investigation in order to assess whether there is unlawfulness / criminality / misconduct on the part of SAPS – where none is found, the case is referred back to SAPS and the ICD monitors progress.

2.2.5  FACTORS HAMPERING EFFECTIVE INVESTIGATIONS

The most immediate and pressing obstacle facing the ICD remains a shortage of investigators. The ICD currently has a total of 45 investigators nationally. Although this number represents an increase in investigators over the last 12 months, it is still insufficient to deal with the number of complaints that are currently being received, particularly deaths in custody or as a result of police action.

It is hoped, however, that the imminent opening of new offices in the Free State and in Mpumalanga, will ease the burden on the 2 existing offices in Pietersburg and Kimberley which currently take responsibility for these 2 provinces. Once again, however, it is anticipated that these new offices will also be understaffed in the immediate short term.

An additional factor to be taken into account is the decision by many of our offices to employ civilian investigators who have had no previous connection with the SAPS. This, however, means that such personnel have no previous experience in investigations and consequently much time and other resources have to be expended in training them and equipping them with the necessary skills and knowledge to perform their functions in a professional manner.

2.2.6  HIGHLIGHTS AND ACHIEVEMENTS – SOME CASES

Despite some of the difficulties experienced by our investigative component the ICD has nonetheless managed to achieve some excellent results in the field of investigations, as some of the cases from our Provincial Offices set out hereunder, illustrate:

2.2.6.1  GAUTENG PROVINCE

The Garsfontein Case

It is alleged that on 21 December 1998 a male person residing in Queenswood, Pretoria was fatally shot by two SAPS members stationed at the Dog Unit, Silverton. The deceased was a complainant in a case of alleged housebreaking. The 2 members proceeded to the house and spoke to the complainant, who waited outside the house whilst the 2 members entered the house via the back entrance. The suspect ran out of the front entrance of the house where the complainant tried unsuccessfully to apprehend him. The complainant and the members then chased the suspect and the 2 members fired shots at the fleeing suspect. The complainant was struck by a bullet and died instantly. A murder docket was opened and the ICD launched a full investigation, which was finalised in June 1999. The ICD recommended that the 2 members be prosecuted and the Director of Public Prosecutions has ordered that the 2 members be prosecuted on charges of murder in the Pretoria Regional Court. The case has been postponed to 22 November 1999 for Plea.

2.2.6.2  EASTERN CAPE PROVINCE

The Umtata Case

The deceased was allegedly shot with an R5 rifle when he was seen stealing the door of a vehicle from a SAP 13 camp at Umtata Police station. The version supplied by members of the SAPS was that two warning shots with an R5 rifle were fired and thereafter three shots directly at the deceased who was fatally wounded.

It was alleged that no other shots were fired by any other person with any other type of firearm. The ICD took over the investigation and, after an independent post-mortem was conducted, established that:

  1. the deceased was shot from a distance with a pistol. This was not, however, the fatal shot;
  2. the deceased was shot at very close range (muzzle of the rifle placed against the skin of the deceased) with an R5 rifle. The pathologist was of the opinion that the deceased was lying on the ground when he was shot.

The ICD has finalized its investigation into this matter and has forwarded the docket to the Director of Public Prosecutions with a recommendation that the members involved be charged with murder and conspiracy to commit murder.

2.2.6.3  NORTH-WEST PROVINCE

The Potchefstroom Case

It is alleged that a detainee at the Potchefstroom Police station was allowed to go and fetch some cigarettes from his vehicle, which was parked at the Police station. Whilst the detainee was inside his vehicle, he managed to get hold of a firearm which was apparently inside the vehicle and committed suicide. After actively investigating the case, the ICD has concluded that no thorough search was conducted by SAPS members of the detainee’s vehicle. The ICD has recommended that all members involved be charged departmentally in that they were negligent in the performance of their duties.

2.2.6.4  NORTHERN CAPE PROVINCE

The Postmasburg Case

It is alleged that the deceased was drinking in a tavern when a quarrel erupted between a SAPS member and another member of the public. The deceased intervened and was fatally shot by the SAPS member. The case was actively investigated by the ICD. The investigation has been finalised and the docket forwarded to the Director of Public Prosecutions who has ordered that the SAPS member be prosecuted on charges of murder and contravening the Arms and Ammunitions Act.

2.2.6.5  WESTERN CAPE PROVINCE

The Hout Bay Case

It is alleged that a member of the SAPS shot the deceased a number of times while he was lying on the ground on his back. It is further alleged that that the SAPS member walked away from the deceased and then returned and fired a further number of rounds at the deceased. It is also alleged that a number of other SAPS members attempted to cover up the actions of their colleague. The docket was taken over by the ICD for full investigation. After concluding the investigation, the member was arrested by members of the ICD and the docket has been forwarded to the Director of Public Prosecutions who has ordered that the member be charged with murder, defeating the ends of justice and perjury. The DPP has also ordered that a number of other members also be charged with being accessories after the fact to murder, defeating the ends of justice and perjury.

The above cases represent but a few of the many cases that the ICD has successfully concluded over the last 12 months. The number of prosecutions that have resulted from cases investigated by the ICD has greatly increased during this period as many of the cases which were investigated by our Provincial offices are now being concluded. In addition, the number of internal departmental prosecutions of SAPS members has also increased and it is encouraging to see SAPS management taking the recommendations of the ICD seriously.

It has also been encouraging to see some of our recommendations in the area of policy changes being adopted by SAPS management. In this regard, most notable was the adoption of recommendations relating to arrest procedures and guidelines which arose out of the investigation into the "Baby Angelinah" case in Benoni. As a result of recommendations made by the ICD, the current procedures and guidelines relating to the arrest of suspects, their detention and safe-handling whilst in custody, have been revised by SAPS management and forwarded to ourselves for comment. The human rights focus and other humane procedures and guidelines contained in the revised version are to be commended.

2.2.7 COST-CUTTING ALTERNATIVES

The ICD realizes that to have its own infrastructure with regard to forensic, ballistic and pathological specialized services, will be a very costly exercise. Thus we rely on the SAPS in the fields of Forensic and Ballistic Investigation and the Department of Health in the field of post-mortem examinations.

In the Northern Province, the cost of accommodation for investigators who travelled to certain areas has been reduced due to negotiations with guesthouse owners, for example a reduction from R190.00 per night to R95.00.

Costs have been saved with regard to the services of independent specialists by securing the services of the Independent Medico Legal Unit which provides the services of independent forensic pathologists and other experts at no cost.

In provinces such as the Western Cape, the office has embarked on a case management system whereby complaints are attended to not on a piecemeal basis, but in clusters, specifically in outlying regions.

Our policy on Preliminary Investigation, which requires that such an initial investigation be conducted in all Class I cases within a very short period of time has resulted in a saving for the ICD. In the aforesaid cases where no evidence of police involvement/ criminality / misconduct is found these cases are referred back to the SAPS for completion. The resultant saving has been that the number of hours spent on such cases has been reduced by almost half.

2.2.8 TRAINING AND DEVELOPMENT

The Directorate: Investigations has been very active in this area during recent months. Since April 1999, the following Training Courses have been arranged for ICD Investigative staff:

  • ICD Commanders Investigation Management Course (10 – 15 May 199);
  • Firearm Training (Western Cape) (7 – 11 June 1999);
  • Firearm Training (Eastern Cape) (14 – 18 June 1999);
  • ICD Commanders Investigation Management Course (21 –25 June 1999);
  • Basic Death Investigation Course (19 – 30 June 1999);
  • Crime Scene Technicians Course (10 – 20 August 1999);
  • Practical Aspects of Forensic Medicine.

A total of approximately 90 people benefited from the above-mentioned training.

It should be mentioned that the vast majority of the training referred to above was only made possible due to the generous assistance of the British and American Governments who sponsored many of the initiatives. Certainly, the ICD alone has insufficient funds to bear the costs of such training.

2.2.9 POLICY FORMULATION AND DEVELOPMENT

As a new organisation, the ICD has had to develop its own Standard Operating Policies and Procedures (SOP’s) de novo. This has been a lengthy and painstaking process, during which we have attempted to include all role players and stakeholders such as the SAPS and Department of Justice. We are pleased to report that as at the date of this presentation, the following SOP’s have been drafted, and are either in force or will be in force in the very near future:

  • Establishment of the ICD Directive System;
  • ICD Mission, Goals, Objectives and Values;
  • Lodging, receiving and processing complaints against members of the SAPS;
  • Investigative Priorities;
  • Notification of Major Incidents;
  • Notifications from the SAPS of deaths in police Custody or as a result of Police action and the initial investigation of such deaths;
  • Investigative Standards and procedures;
  • Identification Parades;
  • Pointing out of scenes, Confessions and Admissions;
  • Search and Seizure;
  • Evidence, processing and storage;
  • Arrest Procedures;
  • Handgun Policy and Procedure;
  • Making findings and recommendations;
  • Post investigative case processing;
  • Safeguarding of information;
  • Disclosure of information, correspondence and communication;
  • Procedure with regard to the dissemination of SOP’s, the further handling thereof and consequences of non-compliance with procedures enunciated therein;
  • Mediation Procedures;
  • Recommendations Procedures.


2.3 MONITORING

Most of the minor offences and the misconduct cases are not actively investigated by the ICD, but referred back to the SAPS for them to investigate, whilst the ICD monitors the progress of these investigations. In executing this monitoring function, the ICD employs four (4) specific strategies, viz. post-investigation monitoring, monitoring, supervision and audit.

Post-investigation monitoring occurs after an ICD investigation has been concluded and where recommendations are made to certain stakeholders. The implementation / non-implementation of these recommendations is monitored.

Monitoring per se entails the referral of certain cases back to the SAPS for them to actively investigate whilst the ICD monitors the progress thereof. This is a cost-cutting measure that allows our investigators to concentrate on the investigation of police-related deaths and serious offences, but also gives the SAPS the opportunity to improve on their service delivery standards.

Supervision involves the laying down of guidelines by the ICD as to how a particular investigation has to be conducted by the SAPS, after which ICD monitors same.

Audit function is a relatively new strategy that has not been implemented as yet. What this strategy entails is a methodology to monitor the SAPS complaints system, where the public complains to the SAPS directly.

2.3.1 OUTPUTS

Some of the major outputs are to:

  • Monitor / supervise all cases referred to the SAPS for investigation;
  • Ensure that cases subject to supervision and monitoring are followed up on a two-weekly basis;
  • Ensure that complainants are informed of progress in their cases on a three-weekly basis;
  • Ensure that a uniform procedure for monitoring / supervision is in place in all the provinces;
  • Make recommendations to the SAPS and the Director for Public Prosecutions after ICD investigation / monitoring/ supervision of cases;
  • Maintain a register of ICD recommendations.

2.3.2 CAPACITY

In our larger offices (Kwa-Zulu Natal, Gauteng, Eastern Cape and Western Cape) there are 2 – 3 persons who are specifically tasked with the monitoring function.

In the smaller offices (Northern Province, Northern Cape and North-West) there are no persons specifically tasked with monitoring. The investigators are obliged to perform the monitoring function as well.

On average the caseload per monitor is in the region of 275 cases.

2.3.3  MONITORING OF THE IMPLEMENTATION OF THE NEW DOMESTIC VIOLENCE ACT 116 OF 1998 (DVA)

In terms of this Act a police member is now obliged to inform a complainant of his / her rights when he / she reports an incident of domestic violence. Where a police member reneges on this duty and a complaint is received in this regard, the police member has to be prosecuted internally, unless the ICD directs otherwise. These complaints have to be reported to the ICD by the SAPS. In turn the ICD has to report to Parliament on a six-monthly basis as to the complaints received by the SAPS and itself, the particulars of the same and how each complaint was actioned.

The implementation of this Act will place an additional burden on the budget in that :

  • The ICD’s new responsibilities were not budgeted for since promulgation occurred without consultation with the ICD;
  • The existing investigative / monitoring human resources will have an additional Key Performance Area. These officials are already overworked and therefore an additional 4 investigators / monitors are needed who will service two (2) regions each in order to fulfil this statutory obligation;
  • The existing investigative / monitoring human resources have to be trained with regard to inter alia: the DVA, the standing orders and regulations of SAPS as they pertain to the DVA and standard operating procedure of the ICD in processing the complaints.

The implementation date for this Act was initially 1 November 1999, but it has now been changed to 15 December 1999. The Regulations accompanying this Act are with Parliament at this stage. National Instructions have been prepared by the SAPS but will only be approved once Parliament has approved the Regulations.

A task team consisting of ICD and SAPS members are finalizing the reporting mechanisms with regard to how and when complaints will be reported to ourselves.

Our President in his inaugural speech declared that: "Our days will remain forever haunted when frightening numbers of the women and children of our country fall victim to rape and other crimes of violence". We support the notion that violence against women is everyone’s problem.


2.4 DEVELOPMENT

2.4.1 WHITE PAPER PROCESS

Within the short period of its existence, the ICD has had to contend with a variety of problems, some of which continue to exist. The problems experienced by the organisation relate to its legislative and resource constraints as well as its current modus operandi.

Owing largely to these problems, it was decided that a way be found to holistically address the problems. After internal discussions, it was felt that the organisation should develop a White Paper that would set out a broad policy framework and identify strategic priorities.

In line with the above, the organisation developed a Discussion Document based on internal discussions. The next step was to conduct consultative workshops nationwide at which discussions would be held with various stakeholders using the Discussion Document as a basis. The aim of the workshops was to elicit inputs or comments in the form of proposals from stakeholders. The proposals would be refined in the form of a Draft Green Paper. The Draft Green Paper would be submitted to the Minister for his consideration and approval.

The consultative workshops were conducted in all the provinces between 5 July and 7 August 1999. During the months of October and November 1999, we will be engaged in developing the first draft Green Paper.

2.4.2 RESEARCH

Currently, in an attempt to be proactive and not reactive, the ICD is also focusing on developmental issues, for the purpose of highlighting root causes for certain police conduct.

2.4.2.1 The ICD has adopted as a national project, a research project titled "National Criteria for Exhibits" which has as its focus the reception, processing, storage and disposal of vehicles. Focus will be on current SAPS 13 camps (vehicle pounds), the laxity of security which facilitates the stripping of vehicles for their parts, the collusion of police members in the theft of such vehicles from SAPS 13 camps and recommendations on prevention of this kind of corruption and misconduct. This research has just begun and will be conducted on a national level because of the enormity of the problem countrywide. This would entail actual visits to SAPS 13 camps (primarily those which are currently at the source of corruption and misconduct), interviews with commissioners tasked with the supervision of these camps, liaison with the Provincial Secretariats and the National Commissioner, etc.

2.4.2.2  We also commissioned the Centre for the Study of Violence and Reconciliation (CSVR) to conduct research into the following aspects:

  • The use and abuse of force by members of the SAPS
  • The skill of policing and improving the management of the use of force in the SAPS
  • An examination of deaths in police custody

This research was funded by the Royal Danish Government. At this stage, CSVR have forwarded a proposal to the Royal Danish Embassy requesting funding for a workshop on the prevention of death in custody so that the research could be made public and the work done thus far could be taken forward.

Recently we also attended the Royal Society of Medicine’s conference, "Medical Aspects of Death in Custody", which was held in London. The British High Commission funded the participation of two of our staff members. The two-day conference focused on aspects such as:

  • The role of the custody officer
  • Models of working with mentally ill people in contact with the police
  • Restraint and resuscitation
  • Medical care of detainees and the prevention of tragedy
  • The training of custody personnel
  • Custody first aid
  • The role of the Police Complaints Authority

We aim to develop recommendations that will be informed by both the CSVR research as well as the British experience.

2.4.2.3  We have started to conduct comparative research on police brutality in different jurisdictions, eg. Canada and the USA, with the aim of developing a profile of police officers prone to violence and misconduct. The following aspects will be focal in the development of this profiling strategy :

  • the previous exposure of certain police to the political violence during the eighties;
  • the political changes that commenced in the early nineties;
  • racial stereotypes;
  • financial, marital and other problems experienced by individual officers;
  • the process of recruitment;
  • levels of education of the culprits;
  • training programmes of new recruits.

2.4.3 TRAINING

One further proactive initiative is the making of contributions to SAPS training programmes. We have reviewed training curricula for policemen, with specific focus on disciplinary issues, human rights and awareness of the role and function of the ICD vis a vis SAPS. These are some of our successful interventions:

  • Technikon SA : provider of distance learning policing modules. We contributed an information document on the ICD for the training curricula;
  • Human Rights and Policing training manual : in terms of this SAPS training initiative (funded by the Royal Danish Government), 2000 3-day workshops will be held nationally in order to train policemen in human rights. Substantial contribution was made by the ICD;
  • Crime Intelligence Training Programme : training commenced in August 1999 at the Detective Academy. As part of the programme we offered ICD awareness training;
  • Applied Law for Police officials : a new course to be offered by Technikon SA in the near future. We are preparing a contribution to their 459 page textbook;
  • Bi-National Commission’s Subcommittee on Training : we are members of this sub-committee of which the proposed training programmes will be funded by the USA (either in the form of their experts or expenses for participants). The training is aimed at being inter-departmental (Justice, SAPS, Correctional Services, NIA, NIDS, SASS, ICD, Home Affairs);

ANNEXURE 1

Total Number of cases received by ICD from April 1999 until August 1999

Provinces

Classes

 

I

II

III

IV

V

TOTAL

Gauteng

62

6

105

151

55

379

Northern Province

13

0

22

45

49

129

North West

21

0

40

80

37

178

Mpumalanga

24

0

16

24

13

77

KwaZulu-Natal

72

1

18

8

75

174

Free State

18

1

23

31

4

77

Eastern Cape

34

4

23

73

17

151

Western Cape

28

0

61

222

22

333

Northern Cape

8

0

15

35

10

68

TOTAL

280

12

323

669

282

1566

Legend

Class I Case or Report of Deaths in Police Custody or as Result of Police Action
Class II Cases referred to the ICD by the Minister of Safety and Security or Provincial Executive
Class III Criminal Offences of Serious Nature
Class IV Criminal Offences of Minor Nature and Misconduct
Class V Matters Falling outside the Scope of Jurisdiction of ICD

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ANNEXURE 2

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Back to paragraph 2.1

 

ANNEXURE 3

CASES COMPLETED FROM APRIL 1999 TO AUGUST 1999
(To see larger view of table click in the middle of the table)

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3.1 COMMUNITY OUTREACH

The ICD is cognisant of the fact that not many of its stakeholders are aware of its existence. These include members of the SAPS and the public in general. The situation may be attributed to the fact that the ICD is a relatively new organisation, but most importantly, it has a fairly small communication and marketing component which has to be augmented in terms of providing adequate human and financial resources. Sight should not be lost of the area that has to be covered and the geographical distribution of the various linguistic communities.


3.2 ACCESSIBILITY

One serious problem that the ICD has not been able to address because of budgetary constraints, is the question of accessibility. So far we have only been accessible to urban communities and our services have for the most part, been out of the reach of the rural communities. This situation cannot be allowed to continue. We have forged partnerships with other institutions and NGOs and some of these bodies are willing to assist the ICD by, for example, serving as in-take offices for complaints. This will considerably reduce the costs that we would have to incur in an attempt to reach out to the remotest and rural parts of our country.

It is a standard norm in international practice for bodies similar to the ICD to provide a toll free telephone service for the convenience of members of the public in order to enhance service delivery. We are not in a position to provide such a facility.

It is clear, in the light of the above that the present budget is inadequate to match the tasks and responsibilities that lie ahead of us in the coming years.


3.3 ICD PUBLICATIONS

As part of its efforts to reach the communities, the ICD has to be sensitive to the cultural, linguistic and religious concerns of its stakeholders. Also because of its nationwide appeal, the ICD should be aware of the placement of the various linguistic communities and this should be reflected in the various publications of the organisation.

Every effort must be made to ensure that these publications are available in all eleven official languages and accordingly distributed to areas of linguistic relevance.


3.4 MARKETING STRATEGY

As part of its marketing strategy, the organisation has to mount campaigns that are aimed at publicising and marketing itself. In this regard, it is a known fact that the majority of the population that the ICD is supposed to serve, is ignorant about the existence and activities of the organisation. This population includes some members of the Service. A number of activities are envisaged to bring the ICD to the attention of its stakeholders and these are to take place throughout the country:

  • To introduce the ICD through meetings with provincial community-policing boards, formal police service structures, non governmental organisations and community based organisations as well as traditional leaders and other community representatives.
  • To engage in more interaction with the media in all its forms, especially the media targeting particular communities as against the media of a national nature. The latter will still be used when necessary.
  • The use of local government structures is another way of ensuring the spread of the ICD message to all communities.
  • There will also be a need to constantly disseminate information about cases that have been successfully investigated and the recommendations made thereon.


3.5 SAPS AWARD SCHEME

The ICD is aware of the public perception that the activities of the ICD impact negatively on police morale and concentrate on the negative aspects of police behaviour. It is for this reason that the ICD thought it fit to introduce an award scheme which will benefit these members of the Service who walk the extra mile over and above the call of duty. This scheme is therefore meant to recognise the contribution of individual police officers to the promotion of good community-police relationships and to enhance the image of the Police Service.

These awards are not intended for the type of action and conduct already acknowledged and awarded within the Police Service such as bravery and successful crime detection, but will relate to activities aimed at promoting and boosting mutual confidence between the community and the police.

It would be desirable if the ICD in conjunction with other stakeholders could run this scheme on an annual basis. It is further envisaged that this scheme would be run in partnership with national circulation newspapers, and their co-operation is being sought in the administration of the scheme and procuring sponsorship of prizes.


3.6 AUSAID FUNDING PROPOSAL

A joint funding proposal drafted by the ICD and an NGO, the Institute for Multi-Party Democracy (IMPD), was submitted to the Australian High Commission on 30 August 1999. We wish to access donor funding from their Africa Governance Fund for the purpose of conducting public awareness and information activities on a pilot project basis. These activities would be aimed at ordinary policemen at specific police stations, Community Policing Forums and rural communities etc.


3.7 CO-ORDINATING FORUM OF INDEPENDENT NATIONAL INSTITUTIONS FOR HUMAN RIGHTS

We are members of the Advocacy Sub-Committee of the aforesaid Forum, which consists of senior staff from amongst others the South African Human Rights Commission, Commission for Gender Equality, Pan South African Language Board, Independent Broadcasting Authority and the commission for Conciliation, Mediation and Arbitration.

The focus of this sub-committee is the following :

  • Raising awareness of the public with regard to the various human rights institutions
  • The sharing of information
  • The sharing of resources amongst members of the Forum
  • Preventing duplication of publications and of effort
  • Co-ordinating joint public education and/or awareness initiatives
  • A joint publication by members of the Forum.


3.8 PROBLEMS

The main problem facing the communication component is the lack of capacity not only to service the Head Office of the ICD, but also the provision of service to the rest of the organisation’s regional offices.

Insufficient financial resources at the disposal of the component and the shortage of trained personnel militate for the execution of certain functions only at Head Office. Because of the latter problem, it is difficult to deploy staff to conduct press conferences at Regional Offices. For the nation to continue to be informed about the ICD and its activities, it is essential that the Communication component should be strengthened.


CHAPTER 4
ADMINISTRATION

4.1 ORGANISATIONAL STRUCTURE

The ICD has an approved structure of 535 posts, but due to budgetary constraints we have, over a 2-year period been able to fill only 28% of the total structure. This impacts negatively on the mandate of the ICD in that:

  1. We do not have a presence in all the nine provinces of the Republic because there is insufficient money for logistics and personnel expenditures.
  2. Personnel in those areas where we have managed to establish a presence are very few and are swamped with complaints and are unable to finalise cases within a reasonable period. Complainants lose faith in us because we are unable to meet our service standards.
  3. Alternatively, we would request those few investigators to go the extra mile by working overtime which would make a difference, but they cannot be expected to work unpaid overtime. We are unable to put money aside for overtime.

Present filled structure

The present structure has been filled in phases as follows:

Financial Year Total Personnel
1997 / 1998 102
1998 / 1999 149
1999 / 2000 152

(See annexure 4 (organogram) at the end of Chapter 4)

The budget for the 1998/99 financial year permitted us to increase the structure by 47 posts which represents a mere 9% increase on the total structure (535 posts) over the two financial years. In order to fully extend our presence to the two remaining Provinces (Free State and Mpumalanga) and to increase investigating capacity in the existing Regional Offices, such as Eastern Cape, Northern Cape, North-West and the Northern Province, we propose an increase of personnel by 30 officers comprising of 22 line functionaries and 8 support staff. Two of the support posts (8) will be for the establishment of an internal audit component in compliance with the new Public Finance Management Act of 1999.

This envisaged increase will represent a 20% increase on the establishment and will bring the total filled posts to 182 during the 2000/2001 financial year.

Financial Implications

The total estimated Personnel Expenditure for the 2000/2001 financial year will therefore be R19 621 010 if the proposed 30 additional posts are filled. This total personnel expenditure will be made-up as follows:

Personnel Expenditure for the current filled posts R16 279 219
Personnel Expenditure for the 30 additional posts R 3 341 791

TOTAL

R19 621 010

We are therefore requesting an additional R3 341 791 to our budget to allow for 30 additional staff members on the 2000/2001 budget to bring our organisational structure to 182 filled posts.


4.2  HUMAN RESOURCE MANAGEMENT

4.2.1 TRAINING AND HUMAN RESOURCE DEVELOPMENT

The mandate of the ICD is to ensure that all complaints alleging offences and misconduct by members of the South African Police Service are investigated in an efficient and effective manner. For the ICD to be able to do that, we need efficient and competent investigators. In terms of our Business Plan, we did a skills audit of our personnel. The audit was done by The Centre for the Study of Violence and Reconciliation and the analysis revealed a skills gap in the following areas:

* Interviewing * Computer * Planning
* Firearms * Driving * Marketing
* Media Relations * Research * Report writing
* Investigation * I.D. Parades * Analysing
* Policy Implementation * Scene management * Supervision
* Management * Languages * Statistics
* Editing * Communication * Negotiations
* Photography * Customer Service

For our investigators to undergo training in these areas, we need money for Training and Development. More than 60% of these courses are not offered by the Public Service and we would need to outsource them. The 1,5% of our salary budget that we may put aside for training has only been R240 000 during the past financial year. This money has been insufficient because it must also cater for Bursaries in respect of academic training and workshops. An increase in the personnel budget would allow us to put aside even more money for training. Up to now the ICD has been relying on donor funds for the funding of a few short courses that our investigators have attended. We need to train our investigators on the above courses as a matter of urgency.

4.2.2 STANDBY ALLOWANCES

At least two (2) Investigators are on standby per week in every office. 20 Investigators are on standby at any given time per week. At the present rate of R20, 00 per day, we would need about R150 000 per annum to keep our Investigators on standby. Standby is a necessity for our operations because we need to respond to deaths in police custody or as a result of police action on a 24-hour basis. This is in line with SAPS who usually have a Duty officer and a Detective at every area on a 24-hour basis.

4.2.3 IMPACT OF THE CODE OF REMUNERATION (CORE)

The Core provides that Departments can, on appointment or promotion of personnel, determine the minimum salary notch within a specific range to be awarded to an employee or potential employee on the basis of the following:

  • The Job Weight of a specific post;
  • The desired candidate for the post cannot be persuaded to accept the offer of employment on the basis of the minimum of the relevant salary range;
  • Recruitment problems due to e.g. higher market salaries;
  • The person to be appointed is in possession of specified skills, qualifications or competencies that add a higher value to the individual from the employer’s perspective;

To accommodate these new flexible arrangements, cost implications will always be a guiding factor and the ICD with its unique line function will have to have funds to retain and recruit personnel with the necessary skills.

Advantages: The greatest advantage of CORE is that it offers career pathing for all occupational categories by having created salary broadbands. It also offers great autonomy to Heads of Departments regarding appointment measures. The CORE gives a lot of room for mobility and the ICD will have to be in a position to attract and retain good skills by offering good salaries. More than 90% of ICD investigators are former SAPS members and we need to move away from that, but we need to structure our remuneration packages in such a way that we will be able to attract personnel of very high calibre since the CORE gives room for that. An average Investigator is at level 6 and we really cannot attract high skills. We need to place our Investigators at levels 8 and 9.

4.2.4 IMPACT OF NEW PUBLIC SERVICE REGULATIONS (PSR)

The Public Service Regulations that came into effect on the 1 July 1999 require Executing Authorities, through their Heads of Department to develop departmental policies within the framework of the Regulations and other Legislation. This constitutes additional work over and above the normal daily work that the concerned officers must do and this compels them to work overtime.

The sub-directorate HRM, a team of 8, will have to work overtime to the amount of 16hrs a week for 6 months. This will cost about R70 000.00. The PSR directs that before a vacant post is filled, such a post must be evaluated to determine its level. The regulations also direct that post level 9 and upwards are mandatory for evaluation and Departments will have to have funds for those posts that may unexpectedly command higher grading.


4.3 LOGISTICAL SUPPORT

4.3.1 ACCOMMODATION

We have a National Office in Pretoria and Provincial offices in all but two (2) of the nine (9) provinces, namely, Free State and Mpumalanga. In these two (2) provinces the ICD is making use of accommodation from other State Departments. Due to severe budgetary constraints, these offices only serve as intake offices.

In order to obtain office space for the two new offices from April 2000, office space will have to be leased at a total cost of R345 600 per annum. Such funds need to come from the ICD budget.

Should the allocation in terms of the MTEF not be adjusted, it would result in less funds being available for the ICD to comply with certain requirements set by the National

Intelligence Agency (NIA), for example:

  • The ICD to be accommodated in stand-alone buildings – thus not sharing, which may be more cost effective.
  • Certain security requirements to be implemented at great cost, access security, information storage, etc.

It is expected that for the next two financial years, the ICD will have to expend one million rand per year for the acquisition of suitable office space approved by NIA.

4.3.2 RESOURCES

4.3.2.1 Vehicles

Currently the ICD has 26 official cars travelling more than 3000 kilometres per month. These vehicles are not enough since we have often found that investigators cannot perform their investigative functions because no cars are available. It has happened on many occasions that investigators placed on standby are investigating a death in custody when one of them has to leave to attend to another crime scene. More vehicles are urgently required to allow the 64 investigative and monitoring personnel the opportunity to perform their functions effectively and efficiently.

If we were permitted to buy another 16 vehicles at a cost of approximately R1 200 000, two investigators can share a vehicle whilst performing their individual investigations.

4.3.2.2 Investigative Equipment

Currently investigators are sharing investigative equipment purchased with funds from the 1997/1998 financial year. Not only is this equipment insufficient but some of it is also becoming outdated. (A set of investigative equipment includes forensic equipment and costs approximately R7 000 per set). An increased budget will allow us to at least procure more, and more up-to-date equipment.

4.3.2.3 Database and Y2K Compliance

The ICD has been in the fortunate position that as a fairly new department, it does not have the problems experienced by other older departments. All our PCs, fax machines, software, hardware, etc. have been tested for Y2K compliance. Only 6 computers were found to need adjustment.

A case management system is currently being developed with assistance from IBM. Y2K compliance on this system is not negotiable.

The benefits of the Case Management System will be the following:

  • Better management of investigations
  • case plans can be drawn up online
  • supervisors will have more input into the investigative process as information is fed back into the system
  • investigation methodologies can be analysed and improved.

  Improved management and securing of information

  • all information is fed onto a single system, risk of losing data is minimised
  • all original documents are kept in a safe
  • reporting to supervisors etc. is made easier.

Enhanced feedback to the complainant

  • feedback to complainants is much faster
  • correspondence with complainants can be generated periodically from the system
  • all personnel with authority can respond to queries by complainants.

Identification of trends and repeat offenders

  • all types of violations can be tracked per police station / area / province
  • comparisons can be drawn per month / year / province / area
  • violations can be monitored per type
  • problem members of SAPS can easily be identified as the system checks for previous entries.

Performance management of investigators / case workers

  • workloads can be monitored and work distribution facilitated
  • high / low productivity can be checked and further assistance given
  • skills shortages can be identified immediately and improved
  • adherence to procedures will be improved as certain rules are enforced by the system.

  Evaluation / performance management of ICD

  • management information easily accessible
  • reporting by ICD is made easy as all relevant information residues on system and not with individuals
  • accurate statistics available online 24hrs a day, 7 days a week.

Most important, the benefit to the country will be a transformed, clean police service in which the public of South Africa has confidence.

Since the case management system is not yet finalised, the manual system of registration of cases is still in place. In the event that the date rollover poses any problems, both systems will be running concurrently and problems will be identified immediately.


CHAPTER 5
FINANCE

5.1 MTEF ALLOCATION

The ICD’s allocation in terms of the Medium Term Expenditure Framework indicates no room for expansion in terms of the approved structure (see Annexures 5 and 6 at the end of Chapter 5 for MTEF allocation). In real terms the allocated budget remains the same if compared with the 1999/2000 financial year.

5.2 EXPENDITURE FOR THE CURRENT FINANCIAL YEAR

The ICD is well on track with its estimated expenditure for the 1999/2000 financial year. Although it is extremely difficult to capacitate the new offices, operations are being carried out by the adjacent provincial offices that make the exercise of investigations and monitoring of complaints very expensive. A total amount of R 206 000 was transferred to the Department of Public works for accommodation for the North-West and Northern Province provincial offices. Annexure 7 at the end of chapter 5 gives an indication of the expenditure to date and projections until the end of the financial year.

5.3 EXPENDITURE FOR THE PREVIOUS FINANCIAL YEAR

Annexure 8 at the end of chapter 5 represents the appropriation account for the ICD for the 1998/99 financial year. The department managed to spend 76,26 % of the allocated budget for the mentioned financial year. The main reason why a saving of 23,74 % was realized was due to the fact that personnel could not be appointed due to a lack of accommodation in the Eastern Cape and North-West provincial offices.

5.4 REPRIORITIZATION OF ACTIVITIES

The ICD is committed to playing an active role in assisting in the reduction of corruption within the criminal justice system. In addition to the above-mentioned, it is also one of our objectives to ensure that the public status of our policemen and policewomen is raised so that they are seen as the frontline guarantors of the fundamental human rights of liberty, life, safety and security. No elements of corruption should be present.

The activities of the ICD have been reprioritized to give effect to these commitments that are also in conformity with the President’s speech during the opening of Parliament.


5.5 CONSEQUENCES OF A 4% REDUCTION

The information contained in this document already indicates that should the ICD be able to fulfil its statutory obligation, it would need at least an increase of 20% of its current budget allocation in terms of the MTEF. This would mean an increase of approximately R5 million. If, however, there is no such increase in the budget, new offices will not be able to be opened in the two provinces; namely Mpumalanga and Free State. In addition, the organisation will not be able to effectively fulfill its statutory obligations, especially in terms of the DVA.

A reduction of 4% on the MTEF allocation could exacerbate the above scenario, which will result in a nett reduction of R 1 010 000. Personnel expenditure represents 65,34% of the total budget of the ICD.

The ICD will be left with funding to the amount of R 7 737 000 to cover its equipment and operational expenditure. Already the ICD is finding it difficult to fulfil its obligations in terms of the Act, namely to investigate all deaths in police custody or as a result of police action.

Reduction would mean that the department must further scale down its investigations and compromise its mandate to investigate police-related deaths. A further compromise will have to be made in the execution of our statutory obligations in terms of the Domestic Violence Act.


5.6 IMPACT OF THE PUBLIC FINANCE MANAGEMENT ACT

  • Ensure compliance with measures imposed by the Treasury to prevent overspending of the vote of the ICD.
  • Obtain assurance regarding effective, efficient and transparent financial management and internal control systems from the ICD.
  • Ensure articulation and cascading of responsibility, authority and performance expectations to all levels of management (performance management).
  • The ICD is now obliged to provide measurable objectives for each programme to Parliament.
  • The new Act will prevent unauthorised and fruitless expenditure and it will ensure that expenditure is in accordance with the vote.
  • Manage available working capital efficiently and economically, settle all contractual obligations and pay all money owing within the prescribed or agreed period.

CHAPTER 6
CONCLUSION

In conclusion, it needs to be borne in mind that it is a well documented fact that investigations against police officers are inherently more difficult than ordinary investigations. The largely superior infrastructure at the hands of the police enabling them to have logistical sway over the ICD, and the critical area of the attitude of some members towards the ICD as well as inadequate resources at the disposal of the ICD, make it more difficult for the ICD in its efforts to contribute to the whole transformation process.

The effectiveness of the ICD in serving its legal mandate is being undermined in three crucial areas:

  • The lack of resources, especially personnel on the part of this organisation, leaves it unable to thoroughly investigate the rapidly increasing number of cases being brought to it;
  • The lack of a meaningful presence in Mpumalanga and Free State has made service delivery virtually impossible in these two provinces. Complainants have in effect, been denied access to recourse for abuses of their rights. Conducting investigations from neighbouring provinces has proved to be unworkable.

A compounding factor is that the mandate of the ICD has been expanded without there having been a corresponding increase in the allocation of funds. In terms of statute, the ICD must now also investigate complaints relating to municipal police services and complaints against SAPS relating to the Domestic Violence Act.

The ICD has no illusions about its statutory obligations and the responsibility it has towards the community. All it requires is the understanding of those who have the authority to do so, to extend some kind of comprehension of the enormity of the task in its path, and provide the necessary financial assistance to facilitate the transformation of the SAPS, so that the people may once again have confidence in a Service they feel they can call their own.

Sadly, the incidence of police involvement in crime still persists. There are serious allegations of police involvement in shocking criminal activity. These allegations impact negatively on the credibility that the SAPS needs with the people it has to serve. It should therefore be an urgent goal of the police to address these incidences and perceptions. But this task cannot be left entirely in the hands of the police to investigate themselves. An intervention by a civilian oversight institution, in this case the ICD, is necessary.

It is the mission of the ICD to assist both the police and the community to achieve this goal and forge a partnership that will effectively combat crime in the streets for a better life in our young democracy.

The establishment and functioning of the ICD must be seen in a broader context of the transformation of the Police Service in South Africa. The effective and efficient investigation and recommendations, regarding alleged corruption, misconduct and death of civilians at the hands of the police, will enable the ICD to contribute:-

  • In the short term, to the efforts by government in restoring public and foreign investor confidence in that the question of police involvement in corruption and criminal activity is being addressed; and
  • In the long term, developing a culture of honesty, integrity and transparency within the institution of policing, thereby promoting mutual trust and credibility between the police and civil society;
  • Towards efforts, within the Police Service aimed at combating and preventing in a transparent and effective manner, the recurrence of corruption, misconduct and other incidents of alleged criminal activity;
  • Towards reducing the extent of civil litigation, arising out of complaints by civilians regarding torture, death, corruption and other forms of criminal activity allegedly committed by members of the Service. Such civil claims against the Ministry of Safety and Security usually amount to thousands, even millions of rands.

In general terms, therefore, the mandate to investigate alleged police involvement in misconduct and/or criminal activity is not an end in itself, but a means to transformation of the police service to an institution which deserves and receives respect and support of civil society.

To embark on this important mission, the ICD requires adequate resources. The criminal element within the Police Service is operating, in some respects, in a sophisticated manner. This requires better techniques of detection on the part of the ICD staff. Properly trained staff; ideally located for speedy interventions and adequately resourced for effectiveness and efficiency, are necessary for the ICD to succeed.

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